How much is the service?
Do you offer assistance to those who cannot afford your service?
Is your service only for the elderly?
What happens if I send a help call and the Response Center can’t hear me?
What if I move to a different home or apartment?
What if I spend part of the year in another home?
Can your service be used if I have DSL Internet service from the phone company on the same telephone line?
Who is involved in installing the HTS device?
How far away from the Communicator will the Personal Help Button work?
Do I need to change the battery in the Communicator?
What is the difference between the red Help button on the Communicator and the Personal Help Button around my neck or on my wrist?
Do I need to test my HTS button? How often?
Can I wear my Personal Help Button in the shower or bath?
What if I accidentally hit my Personal Help Button?
Do I use the Personal Help Button to speak with HTS?
What happens if I push my Personal Help Button and I can’t get to the phone or Communicator?
Does the Personal Help Button have a battery?

How much is the service?
There is a one time enrollment fee of $60.00. The monthly fee is $35.50.

Do you offer assistance to those who cannot afford your service?
Yes. The service may be covered by the Medicaid Waiver for those who are approved by their caseworker.  Currently, Medicare does not cover the cost of the service.  Some Long Term Care insurance policies may cover the service.  Funds may be available for those who qualify for Home Technology Solutions's donor-supported Indigent Subscriber Fund.

Is your service only for the elderly?
No. We provide the service to the disabled, physical therapy patients, people with medical conditions such as heart problems, CHF, and diabetes, and persons recuperating from surgery.

Top of Page

Your HTS Service

What happens if I send a help call and the Response Center can’t hear me?
If the HTS Personal Response Associate doesn't hear you through the highly sensitive microphone or if you cannot speak, HTS will call your home phone. If the phone is not answered, we will begin calling your responders.

What if I move to a different home or apartment?
This is not a problem. Call the HTS office and we will work with you to make the change.

What if I spend part of the year in another home?
We can do this too! Just call the HTS office to make arrangements.

Can HTS be used with my Internet service?
Yes. Discuss your Internet set-up when ordering the HTS service.

Top of Page

The HTS devices

Who is involved in installing the HTS devices?
A member of the Home Technology Solutions, Inc. team will come to the home and install the equipment.  Our highly skilled installers have decades of experience between them, which allows them to ensure your comfort and knowledge of the HTS service before leaving your home.  They will install the HTS communicator, perform a range test in your home and around the perimeter, and will test your button with you to ensure your familiarity with the HTS Response Center.

How far away from the base device will the Personal Help Button work?
You can be in another room or on a different floor of your home, but the range varies from home to home. When your communicator is installed, the signal range of the Personal Help Button (PHB) will be tested in and around your home. The unit will not work in the car, at the grocery store, or away from your home.

Do I need to change the battery in the device?
No.  Home Technology Solutions, Inc. maintains your device history and will make an appointment to provide maintenance and battery changes at no charge to the HTS subscriber.

What is the difference between the red Help button on the base device and the Personal Help Button around my neck or on my wrist?
Nothing. They will both place calls to our Response Center when you need assistance. The water-proof button around your neck (or on your wrist) is always with you, so it is more convenient to use since you are not always near your base device.

Do I need to test my HTS button? How often?
HTS wants to hear from you at least once a week. To test your HTS button, simply press your Personal Help Button one time to call the HTS Response Center. The HTS Associate will ask if you need help, tell them you are checking in. Many people find it helpful to establish a pattern for their weekly tests. For example, testing every Monday before their favorite television program.

Top of Page

The Personal Help Button

Can I wear my Personal Help Button in the shower or bath?
Yes! The Personal Help Button is completely waterproof, wear it at all times!

What if I accidentally hit my Personal Help Button?
There are no accidents.  Any time you press your Personal Help Button a HTS Personal Response Associate will respond to your call to make sure that you are okay. Do not worry that you are bothering HTS, this is our job and we love hearing from you!

Do I use the Personal Help Button to speak with HTS?
No, the button is not the microphone. You do not speak into it. Rather, the button sends a signal to the base, which in turn dials a toll-free number (no cost). You speak to the HTS Personal Response Associate from anywhere in your home.

What happens if I push my Personal Help Button and I can’t get to the phone or base?
Stay where you are. Your base device contains a highly sensitive microphone and a loud speaker. If you still can’t hear it or answer the HTS Personal Response Associate, HTS will place a call to your home. If there is no answer, HTS will call the people you have indicated as your responders.

Does the Personal Help Button have a battery?
Yes, each PHB has a battery.  The Home Technology Solutions, Inc. staff maintains detailed records regarding all communication equipment and will contact you for an appointment when it is time to replace your PHB.

Top of Page